• Wed 16th May

    • Equality and diversity 

    Your PCT / equaldiversity / Translation and interpretation

    Translation and Interpretation Service (TIS)

     

    It's estimated that 307 different languages are regularly spoken in the UK. NHS Bolton is working to make sure language and communication problems do not interfere with good care and treatment for patients and their families.


    Please note the following arrangements will be in place as of September 1 2010:


    Telephone interpretation:


    The PCT has arrangements with thebigword for telephone interpretation. This can be accessed by staff directly by ringing 0800 757 3053 (24 hour, seven days-a-week service). You will need an ID Code to access this service, which your service manager should have. Alternatively you can contact Yasmin or Ilyas on 01204 463728/3697


    Face-to-face interpretation:


    NHS Bolton employs two link workers - Yasmin Manjra and Ilyas Adam - who can provide face-to-face interpretation in Urdu, Hindi and Gujarati, by appointment.
    Please contact: yasmin.manjra@bolton.nhs.uk, 01204 463697; or llyas.adam@bolton.nhs.uk, 01204 463728.


    For face-to-face interpreters in Urdu, Hindi and Gujarati, our link workers should always be used in the first instance. For other languages, or when the link workers are unavailable, you can arrange a face-to-face interpreter through Prestige Network on 01635 866 888, by email at interpreting@prestigenetwork.com or through their website www.prestigenetwork.com

    To download a booking form for Prestige Network click here.

    If you have any queries or for further information contact Collette Upton, Equality and Diversity Manager, on 01204 462015 or by email at collette.upton@bolton.nhs.uk

    Please note that all language and interpretation services are funded centrally, provided they are booked through the above arrangements. Any interpretation service accessed with providers not on this list are payable by the service making the booking.